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Submit Facilities Service Request

Maintenance Connection
Start Submit Facilities Service Request

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  • This Task has been designed for use by Faculty, Staff. For Faculty, Staff
**Maintenance Connection Guide** The Maintenance Connection system can be accessed through MyHilltop by searching "Maintenance Connection" or by the link on the facilities web page. PC users will log in with their university username and password. Mac users will need to follow the instructions below: The template for the username the system will be requiring is STEDS\"username" The template for the password the system will be requiring is "!pa$$word!” EXAMPLE: For the fictional Mac user, Goat Hilltop, with an assigned username GOATH. The username will be STEDS\goath, and the password will be !pa$$word! Requests must be submitted at least three work days in advance. Please note that the target date is not a guarantee and is dependent on the number of requests in the system at that time. We do our best to complete work orders before or by the target date. To check the status of a work order, simply log back into the system and select ‘Service Request Status’. There you will find the status of every request submitted in your name. The order of completing requests is as follows: Requested - Issued - Assigned - Closed. For login trouble please contact Brian Burns at (512)428‐1271 or brianb@stedwards.edu. NOTE: Facilities staff cannot submit requests on your behalf. If you are having difficulty with the system, please have a member of your department submit the request for you until the issue has been resolved.**Note:** This software can only be accessed on campus or off campus via university VPN.


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